Privacy policy

Last updated: March 2026

1. Introduction

Alex Jet LLC (Alex Jet) ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website (alexjets.com), engage our charter services, or interact with us in any capacity.

2. Data controller

The data controller responsible for your personal data is Alex Jet LLC, registered in the United Arab Emirates. For data protection enquiries, contact us at sales@alexjets.com.

3. Information we collect

We may collect the following categories of personal data:

• Identity data: full name, date of birth, nationality, passport details
• Contact data: email address, telephone number, postal address
• Travel data: flight itineraries, travel preferences, dietary requirements, special assistance needs
• Financial data: payment card details, billing address, transaction history
• Technical data: IP address, browser type, device information, pages visited on our website
• Communication data: correspondence and communications with our team

4. How we use your data

We process your personal data for the following purposes:

• Providing and managing charter services and bookings
• Complying with aviation regulations, immigration, and customs requirements
• Processing payments and managing accounts
• Communicating with you regarding bookings, enquiries, and service updates
• Improving our services, website, and customer experience
• Marketing communications (only with your consent; you may opt out at any time)
• Fulfilling legal and regulatory obligations

5. Legal basis for processing

We process your personal data on the following legal grounds: performance of a contract with you; compliance with legal obligations; our legitimate business interests; and your consent where applicable.

6. Data sharing

We may share your personal data with the following parties where necessary:

• Aviation authorities, customs, and immigration agencies as required by law
• Ground handling agents, FBO operators, and catering providers to fulfil your travel arrangements
• Payment processors for transaction handling
• IT service providers who support our website and systems
• Professional advisors including lawyers, auditors, and insurers

We do not sell your personal data to third parties for marketing purposes.

7. International transfers

Given the international nature of our services, your personal data may be transferred to, and processed in, countries outside the UAE. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

8. Data retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. Financial and booking records are retained in accordance with UAE commercial and aviation regulatory requirements.

9. Your rights

Subject to applicable law, you have the right to access, correct, delete, or restrict the processing of your personal data. You may also object to processing or request data portability. To exercise these rights, contact us at sales@alexjets.com.

10. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised "last updated" date. We encourage you to review this policy periodically.

13. Contact

For questions or concerns about this Privacy Policy or our data practices, contact us at sales@alexjets.com or call +971 56 253 9538.